We place an emphasis on exceptional products that are backed by extraordinary customer service, a reason for continued customer retention and unprohibited provision of technologically innovative solutions. Our mission is to become a partner and not a seller; OTCMARKETPRO works closely with you to understand and satisfy your individual tech requirements.
Product Updates and New Versions
OTCMARKETPRO constantly updates and releases new versions of software to enhance the functionality of our software products. We do so in an orderly and undisruptive manner – our clients are always notified, and we ensure that the process is smooth and efficient.
Responsive Help Desk Support
OTCMARKETPRO boasts a team of highly qualified Financial Applications Analysts who are entirely devoted to assisting our clients with queries, concerns or problems. Furthermore, we also provide remote support if our clients support it.
We adhere to a pre-agreed workaround time by which we aim to solve the issue. This is stated in a support agreement that details the exact timeframes.
Our helpdesk welcomes contact, and we are open from Monday to Friday from 8:00am to 6:00pm, bar US bank holidays. Contact us via:
- Phone
- OTCMARKETPRO’s FTP site
- OTCMARKETPRO Customer Portal
- The Contact Us link on this website
The OTCMARKETPRO Customer Portal
We value our clients; thus, we have crafted a customer portal for them to get help with any product-
related challenge. We also release new product information, track statuses and deal with enhancement requirements through the portal. It is secured for complete confidentiality and client security.